Back

Back

Back

[Case 01]

Designed the admin dashboard and OSHA reporting flow to reduce friction and support anonymous, shame-free reporting.

Healthcare

Nursa - Designing a Safer, More Supportive Error Reporting System for Nurses

I led the design of the Admin Dashboard, OSHA reporting workflows, and collaborated on the design of the AI chatbot assistant.

[The Problem Space]

In many hospitals, medical errors go unreported — not because nurses don’t care, but because the systems asking them to speak up are intimidating, clunky, or silent in return.

Nursa was designed to change that.

[The Solution]

Designing for Ease, Safety, and Support in Every Step

Nursa was designed around a simple premise: reporting should feel like a step toward improvement — not punishment. Each core feature was crafted to reduce cognitive load, boost confidence, and bring nurses back into the loop.

This intuitive, nurse-first error reporting platform was built to reduce the friction, fear, and frustration that surround incident reporting. From improved feedback loops to accessible language and interface design, Nursa helps turn what used to be a burden into something safer, easier, and more actionable.

“This project was created by a small UX team — myself and one other designer — with guidance from my manager during my UX co-op at Centene Corporation. While much of my official work there is under NDA, Nursa was developed to explore those challenges further. It was presented during my final co-op showcase and was well-received by stakeholders for its clarity, relevance, and potential impact.”

01 Nursa Dashboard – A Clear Overview Without the Clutter

A personalized dashboard provides nurses and admins with a visual summary of reports from the past month, including:

  • Charts showing frequency, severity, and resolution time

  • Reminders and calendar widgets to check status updates or revisit drafts

  • Activity logs for transparency and shared awareness

    → Solves: Lack of feedback and poor visibility after submitting reports

02 Streamlined Reporting with Auto-Fill Integration

To reduce friction, the system pulls basic nurse and shift details directly from HR systems. All pre-filled info is editable and accompanied by a confirmation prompt: “Is this correct?”

→ Solves: Tedious forms and risk of user errors when under time pressure

03 Built-in AI Chatbot for Guidance and Clarity

A context-aware assistant helps users navigate the platform. It:

  • Explains form sections and widgets

  • Offers OSHA-compliant advice

  • Walks users through what’s missing

  • Answers questions at any time — no need to abandon the form

→ Solves: Fear of “doing it wrong” and confusion about complex reporting steps

04 Tone, Language & Privacy Designed for Psychological Safety

Nursa uses empathetic language, avoids blame-heavy labels, and allows private reporting with draft-saving and delayed submission options. Nurses are reminded that “every report helps protect people” — not that they made a mistake.

→ Solves: Underreporting caused by embarrassment, fear of judgment, and emotional stress

[Industry]

Healthcare

[My Role]

UX Designer

[Platforms]

Desktop

[Timeline]

September 2023 – Jan 2024

View Full Case Study

View Full Case Study

View Full Case Study

01 Nursa Dashboard – A Clear Overview Without the Clutter

A personalized dashboard provides nurses and admins with a visual summary of reports from the past month, including:

  • Charts showing frequency, severity, and resolution time

  • Reminders and calendar widgets to check status updates or revisit drafts

  • Activity logs for transparency and shared awareness

    → Solves: Lack of feedback and poor visibility after submitting reports

02 Streamlined Reporting with Auto-Fill Integration

To reduce friction, the system pulls basic nurse and shift details directly from HR systems. All pre-filled info is editable and accompanied by a confirmation prompt: “Is this correct?”

→ Solves: Tedious forms and risk of user errors when under time pressure

03 Built-in AI Chatbot for Guidance and Clarity

A context-aware assistant helps users navigate the platform. It:

  • Explains form sections and widgets

  • Offers OSHA-compliant advice

  • Walks users through what’s missing

  • Answers questions at any time — no need to abandon the form

→ Solves: Fear of “doing it wrong” and confusion about complex reporting steps

04 Tone, Language & Privacy Designed for Psychological Safety

Nursa uses empathetic language, avoids blame-heavy labels, and allows private reporting with draft-saving and delayed submission options. Nurses are reminded that “every report helps protect people” — not that they made a mistake.

→ Solves: Underreporting caused by embarrassment, fear of judgment, and emotional stress

[Process]

[01] User Research

Conducted extensive secondary research using nurse forums, OSHA guidelines, and published healthcare UX reports.

Analyzed design precedents like MEG, EHS, and TSPC Cloud to extract best practices.

Collaborated with peers and mentors to validate early ideas and workflows due to limited direct access to nurses.

[01] User Research

Conducted extensive secondary research using nurse forums, OSHA guidelines, and published healthcare UX reports.

Analyzed design precedents like MEG, EHS, and TSPC Cloud to extract best practices.

Collaborated with peers and mentors to validate early ideas and workflows due to limited direct access to nurses.

[01] User Research

Conducted extensive secondary research using nurse forums, OSHA guidelines, and published healthcare UX reports.

Analyzed design precedents like MEG, EHS, and TSPC Cloud to extract best practices.

Collaborated with peers and mentors to validate early ideas and workflows due to limited direct access to nurses.

[02] Insights

Nurses face reporting hesitation due to fear, shame, and lack of follow-up.

Admins are overwhelmed with tracking, form filling, and unclear case timelines.

Existing tools lacked emotional support and clear visibility into OSHA workflows.

[02] Insights

Nurses face reporting hesitation due to fear, shame, and lack of follow-up.

Admins are overwhelmed with tracking, form filling, and unclear case timelines.

Existing tools lacked emotional support and clear visibility into OSHA workflows.

[02] Insights

Nurses face reporting hesitation due to fear, shame, and lack of follow-up.

Admins are overwhelmed with tracking, form filling, and unclear case timelines.

Existing tools lacked emotional support and clear visibility into OSHA workflows.

[03 Design Solution]

01 Nursa Dashboard – A Clear Overview Without the Clutter

02 Streamlined Reporting with Auto-Fill Integration

03 Built-in AI Chatbot for Guidance and Clarity

[03 Design Solution]

01 Nursa Dashboard – A Clear Overview Without the Clutter

02 Streamlined Reporting with Auto-Fill Integration

03 Built-in AI Chatbot for Guidance and Clarity

[03 Design Solution]

01 Nursa Dashboard – A Clear Overview Without the Clutter

02 Streamlined Reporting with Auto-Fill Integration

03 Built-in AI Chatbot for Guidance and Clarity

[04] Testing & Iteration

Due to timeline constraints, formal usability testing was not conducted, but feedback from peers and mentors helped refine flows.

Style guide decisions were reviewed for clarity, accessibility, and healthcare best practices.

Delivered a complete working prototype, content maps, and style guide for potential future implementation.

[04] Testing & Iteration

Due to timeline constraints, formal usability testing was not conducted, but feedback from peers and mentors helped refine flows.

Style guide decisions were reviewed for clarity, accessibility, and healthcare best practices.

Delivered a complete working prototype, content maps, and style guide for potential future implementation.

[04] Testing & Iteration

Due to timeline constraints, formal usability testing was not conducted, but feedback from peers and mentors helped refine flows.

Style guide decisions were reviewed for clarity, accessibility, and healthcare best practices.

Delivered a complete working prototype, content maps, and style guide for potential future implementation.

[Outcome]

Designed a full OSHA reporting flow that simplified data entry and reduced admin burden.
Introduced anonymous reporting to encourage safer, shame-free submissions.
Created an AI-powered support system that guided users through complex forms and dashboard navigation.

[Key Learnings]

Designing for shame-free reporting requires deep emotional insight

It’s not just about UI clarity, but psychological safety.

Designing for shame-free reporting requires deep emotional insight

It’s not just about UI clarity, but psychological safety.

Designing for shame-free reporting requires deep emotional insight

It’s not just about UI clarity, but psychological safety.

Even internal tools need intuitive design

Admins are often overworked and need just as much usability support as frontline staff.

Even internal tools need intuitive design

Admins are often overworked and need just as much usability support as frontline staff.

Even internal tools need intuitive design

Admins are often overworked and need just as much usability support as frontline staff.

Secondary research can be powerful

In the absence of direct user access, leveraging forums, guidelines, and precedent analysis helped shape real, user-centered decisions.

Secondary research can be powerful

In the absence of direct user access, leveraging forums, guidelines, and precedent analysis helped shape real, user-centered decisions.

Secondary research can be powerful

In the absence of direct user access, leveraging forums, guidelines, and precedent analysis helped shape real, user-centered decisions.

[Full documentation and links]

Full Case Study Link

Full Case Study Link

Full Case Study Link

Secondary Research Report

Secondary Research Report

Secondary Research Report

Wireframes (Read-only)

Wireframes (Read-only)

Wireframes (Read-only)

Style guide/ Assets/ Content Maps

Style guide/ Assets/ Content Maps

Style guide/ Assets/ Content Maps

Select this text to see the highlight effect